FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

About Order

How can I get the price?

You can submit inquiry directly or send email to sales@lesound.com.cn to get a quotation.

Can I get a sample? Is it free?

We can provide you with samples, but you need to pay samples cost and shipping cost, but we can share the cost with you when you place an order.

How long can I get a sample ?

It depends on the products. Most basic samples can be ready in 2 to 5 days. Special item can be ready in 7 to 15 days.

Do you have a minimum order quantity?

We do not have universal MOQ for all the products. About the microphone and headphone, MOQ is 300 pcs. For stands and cables, MOQ is 200 pcs.

Do you provide OEM and ODM service?

Yes, OEM and ODM are both acceptable. And the MOQ of OEM is 500 pcs.

What is the OEM and ODM service?

Logo with package or product, even customized package, design and material.
Our basic procedure of OEM: Inquiry >Quotation > Sample >Sample Approval> Order.

Do you have after-sale service?

Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions.

What kind of products can you make?

We focus on the pro wired microphone, pro wired headphone, stands, cables.

How long of the leading time for order?

We have some stands and cables in stock for ready to ship in 3 to 10 days. Other bulk order can be ready in 30 to 60 days.

About Trading Service

What is your term of payment?

30% deposit before producing and 70% balance before shipping.

Which payment form you can accept?

We accept Citi bank/Paypal/Visa/West Union/Ali pay /LC in payment.

What’s your term of the shipping?

Our default term is FOB Ningbo. But we also accept EXW, CFR, CIF, DDP, DDU, Amazon FBA, etc. in trading.

What’s is your shipping service?

We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port.

Which shipping way can you provide?

We provide you with all way in shipping, for example, FedEx/UPS/DHL or by air/sea/train.

About Lesound

How can I get the price?

You can submit inquiry directly or send email to sales@lesound.com.cn to get a quotation.

Are you manufacturer or trading company.

We are manufacturer and founded in 2009. But we have export license, we can provide you with trading business about other pro audio and music products.

Where is your factory located?

Our company located in Ningbo China, one of the Pro Audio industry base of China.

What is your main market?

Our main market is Europe and North America, Asia. And our products have been exported to over 60 countries.

How many works of your factory?

There are more than 200 workers in total of three factories.

How many square meters of your factory?

We have three factories, microphone and headphone factory, Stands factory, cables factory. Total acreage is up to 12000 square meters.

Do you have QC department?

Yes, we have.

Do you have R&D department?

Yes, we have.

Do you have a export licence?

Yes, we have.

Have you been attended any offline exhibitions?

Yes, we have been attended NAMM, Frankfurt Messe, Berlin IFA, Hongkong Consumer electronics. Shanghai pro sound&light, Guangzhou pro sound&light and so on.

What is your special service?

We will provide you with free of photos, video, graphic and box design, even free of product design.